Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name, phone number, and email address (via appointment form)
• Preferred appointment date, time, and service type
• Any additional message you include in the contact form

Automatically Collected Information

• Browser type and version
• Device type (mobile, desktop, tablet)
• IP address (anonymized)
• Pages visited and time spent on our website
• Referring website or search terms

2. How We Use Your Information

We use the information we collect to:

• Respond to your appointment requests and inquiries
• Confirm and manage your dental appointments
• Send appointment reminders via WhatsApp or phone
• Improve our website and services based on usage patterns
• Comply with legal and regulatory obligations

We do not use your information for marketing purposes without your explicit consent. We will never sell, rent, or trade your personal information to third parties.

3. Information Sharing

We do not share your personal information with third parties except in the following circumstances:

• Service providers: We may use third-party services (e.g., email delivery, analytics) that process data on our behalf under strict confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or governmental regulation.
• Safety: To protect the rights, property, or safety of Aura Dental Care, our patients, or the public.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

• Essential cookies: Required for basic website functionality.
• Analytics cookies: We use Google Analytics 4 with IP anonymization to understand how visitors use our site. This helps us improve our services and content.

You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for data processing at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Services

Our website may contain links to third-party services (e.g., Google Maps, WhatsApp, social media). These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before interacting with them.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it. For pediatric dental appointments, parents or guardians should submit information on behalf of their children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: